Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use PaperDock, you voluntarily provide us with:

• Account Information: Name, email address, password (encrypted)
• Business Information: Business name, address, logo, contact details
• Client Data: Client names, email addresses, and business details you add to manage your contracts and invoices
• Document Content: Contracts, invoices, and other documents you create
• Communication: Support requests, feedback, or other messages you send us

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies & Tracking: Session cookies for authentication and functionality (see section 6)
• Log Data: Access times, error logs, performance metrics

2. How We Use Your Information

We use your information to:

• Provide the Service: Create and manage your contracts, invoices, clients, and e-signatures
• Process Payments: Handle your lifetime access purchase via Razorpay (payment data is handled by Razorpay, not stored by us)
• Verify Your Email: Send verification emails to confirm your account ownership
• Customer Support: Respond to your questions, troubleshoot issues, and provide assistance
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Security: Detect fraud, prevent abuse, and protect against security threats
• Legal Compliance: Comply with laws, regulations, and legal processes
• Communications: Send important updates about your account, service changes, or new features (you can opt out of marketing emails)

3. Payment Processing & Razorpay

All payments are processed through Razorpay, our secure payment processor. When you make a purchase:

• Your payment information goes directly to Razorpay's secure servers
• Razorpay is PCI-DSS Level 1 certified (the highest security standard)
• We only receive confirmation of successful payment from Razorpay
• Your card details are encrypted and tokenized by Razorpay

For details on how Razorpay handles your payment data, please review Razorpay's Privacy Policy.

4. Information Sharing & Disclosure

We do NOT sell your personal information. We only share your data in these limited circumstances:

4.1 Service Providers

• Razorpay: Payment processing (see section 3)
• Email Services: Hostinger SMTP for transactional emails (account verification, password resets)
• Hosting Provider: Server infrastructure to run PaperDock

These providers are contractually required to protect your data and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Protect the rights and safety of our users or the public

4.3 Business Transfers

If PaperDock is acquired, merged, or undergoes a business transition, your information may be transferred as part of that transaction. We will notify you via email of any such change in ownership or control.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/SSL encryption for all data transmission
• Password Security: Passwords are hashed using bcrypt (never stored in plain text)
• Secure Servers: Data stored on protected servers with firewalls and access controls
• Access Control: Limited employee access to personal data, only when necessary
• Regular Updates: Security patches and software updates applied promptly

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use strong passwords and keep your account credentials confidential.

6. Cookies & Tracking Technologies

PaperDock uses cookies and similar technologies to:

• Essential Cookies: Keep you logged in, remember your preferences, maintain session security
• Analytics: Understand how users interact with PaperDock to improve the Service
• Performance: Monitor system health and troubleshoot issues

Most browsers allow you to control cookies through settings. However, disabling essential cookies may impact your ability to use PaperDock.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your data within 30 days, except where we must retain data for legal, tax, or regulatory purposes. Backup copies may persist for up to 90 days.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing emails (transactional emails cannot be disabled)
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, contact us at privacy@paperdock.pro or through our contact page. We will respond within 30 days.

9. Children's Privacy

PaperDock is not intended for users under 18 years old. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 18, we will delete it immediately. If you believe we have collected information from a minor, please contact us at support@paperdock.pro.

10. International Data Transfers

PaperDock is based in the United States. If you access our Service from outside the U.S., your information may be transferred to, stored, and processed in the United States where our servers are located. By using PaperDock, you consent to the transfer of your information to the U.S. and other countries where data protection laws may differ from your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a prominent notice on the Service. Your continued use of PaperDock after changes become effective constitutes acceptance of the updated policy.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: